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Terms and Conditions

TERMS OF USE AGREEMENT

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Journe Australia indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Journe Australia. Journe Australia reserves the right to make changes to this site and these terms and conditions at any time.  By ordering or registering on Journe Australia you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our hello@journeaustralia.com and we will remove you from marketing communications.

ORDER ACCEPTANCE POLICY

Journe Australia reserves the right at any time after receipt of your order to accept or decline your order for any reason. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

LIABILITY

Journe Australia is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

DELIVERY

The delivery times provided by Journe Australia are estimates only. Journe Australia will not be held accountable for late deliveries or loss or damage relating to late deliveries.  In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Journe Australia can not be held responsible for incorrectly entered delivery addresses. We use Australia post for all shipping within Australia and to New Zealand. Internationally we use FEDEX as our preferred courier.

CHANGE OF ADDRESS

Journe Australia cannot be held responsible for an incorrect address being entered on your order.  Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately on hello@journeaustralia.com.  We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information. 

INTERNATIONAL CUSTOMS CHARGES

Some orders may incur a customs or import duty charge. Journe Australia does not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office. 

All charges are to be paid by the customer at the time of ordering. Orders cannot be returned to sender and Journe Australia will not pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Journe Australia will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

PRICING

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate which varies daily. 

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